We are seeking a technical manager to be based in Gauteng.
Duties and Responsibilities:
Set and monitor the achievement of goals for the region.
Provide training to staff in regard to technical operations and policies.
Remain on the forefront of emerging industry practices.
Schedule, supervise and motivate branch staff in an effort to maintain optimal customer service satisfaction levels.
Assist in evaluating staff’s work performance by helping to prepare and deliver annual reviews and preforming coaching sessions. Recommend training where needed.
Manage the development of the team by ensuring that project tasks are in line with each member’s career interests when possible.
Monitor the quality of customer service and ensure that employees are maximizing opportunities to improve and sell service offerings.
Work with the sales team to provide technical direction for the development, design and integration of systems from client engagement through to implementation.
Communicate effectively with clients to identify the needs and evaluate alternative technical solutions.
Continually seek opportunities to increase customer satisfaction and deepen client relationships.
Facilitate team and client meetings effectively.
Recognize system deficiencies and implement effective solutions as appropriate, to meet changing needs and requirements.
Keep the project manager informed of the status of the design process and serve as a liaison between technical staff and the project manager.
Manage technical resources within the budget and project schedule.
Meet with suppliers to ensure AVT represents the cutting-edge of technology solutions and applies his knowledge of industry trends and developments to improve service to our clients.
Define and monitor product/solution choices in terms of design reliability, simplicity and best value.
Requirements:
Bachelor degree in computer science, computer engineering, electrical engineering or equivalent; Master’s degree is a plus.
5 years’ minimum experience in architecting, designing and developing products or system.
Knowledge in software and utilization of industry platforms.
Project management skills.
Attention to details is expected.
Excellence in written, oral communication, and presentation skills.
Ability to work within a team.
Must work quickly, creatively, and decisively, delivering solutions on time and according to specification.
