Technical Manager – Gauteng (REF: 2555)

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    We are seeking a technical manager to be based in Gauteng.

    Duties and Responsibilities:

    • Set and monitor the achievement of goals for the region.
    • Provide training to staff in regard to technical operations and policies.
    • Remain on the forefront of emerging industry practices.
    • Schedule, supervise and motivate branch staff in an effort to maintain optimal customer service satisfaction levels.
    • Assist in evaluating staff’s work performance by helping to prepare and deliver annual reviews and preforming coaching sessions. Recommend training where needed.
    • Manage the development of the team by ensuring that project tasks are in line with each member’s career interests when possible.
    • Monitor the quality of customer service and ensure that employees are maximizing opportunities to improve and sell service offerings.
    • Work with the sales team to provide technical direction for the development, design and integration of systems from client engagement through to implementation.
    • Communicate effectively with clients to identify the needs and evaluate alternative technical solutions.
    • Continually seek opportunities to increase customer satisfaction and deepen client relationships.
    • Facilitate team and client meetings effectively.
    • Recognize system deficiencies and implement effective solutions as appropriate, to meet changing needs and requirements.
    • Keep the project manager informed of the status of the design process and serve as a liaison between technical staff and the project manager.
    • Manage technical resources within the budget and project schedule.
    • Meet with suppliers to ensure AVT represents the cutting-edge of technology solutions and applies his knowledge of industry trends and developments to improve service to our clients.
    • Define and monitor product/solution choices in terms of design reliability, simplicity and best value.

    Requirements:

    • Bachelor degree in computer science, computer engineering, electrical engineering or equivalent; Master’s degree is a plus.
    • 5 years’ minimum experience in architecting, designing and developing products or system.
    • Knowledge in software and utilization of industry platforms.
    • Project management skills.
    • Attention to details is expected.
    • Excellence in written, oral communication, and presentation skills.
    • Ability to work within a team.
    • Must work quickly, creatively, and decisively, delivering solutions on time and according to specification.